Shipping & Returns
Last updated: 28/05/2025
We keep things radically simple, including our shipping and returns. Here’s everything you need to know.
Shipping
Where we ship from
All orders are shipped from our certified warehouse in China. This allows us to serve customers worldwide quickly and efficiently.
Delivery times
Estimated delivery: 5 to 10 business days, depending on where you live.
You’ll receive a tracking link as soon as your order leaves the warehouse.
Estimated Delivery Times
Below you can find the estimated delivery times for your country. Orders are usually delivered faster, but delivery speed depends on local carriers and customs processing. All subscription orders are always delivered on time.
United States: 7–18 business days
United States (Islands): 9–18 business days
United Kingdom: 7–12 business days
Germany: 7–12 business days
France: 7–12 business days
Italy: 7–15 business days
Spain: 7–12 business days
Netherlands: 7–12 business days
Canada: 7–15 business days
Poland: 8–15 business days
Sweden: 8–15 business days
Belgium: 8–15 business days
Denmark: 8–15 business days
Luxembourg: 8–15 business days
Portugal: 8–15 business days
Austria: 8–15 business days
Hungary: 8–15 business days
Czech Republic: 8–15 business days
Finland: 8–15 business days
Ireland: 8–15 business days
Greece: 8–15 business days
Romania: 8–15 business days
Slovakia: 8–15 business days
Slovenia: 8–15 business days
Croatia: 8–15 business days
Estonia: 8–15 business days
Bulgaria: 8–15 business days
Lithuania: 8–15 business days
Latvia: 8–15 business days
Australia: 8–15 business days
Regional Australia: 9–16 business days
Mexico: 8–15 business days
Norway: 8–15 business days
Switzerland: 8–15 business days
Cyprus: 10–15 business days
Malta: 10–15 business days
United Arab Emirates: 7–12 business days
Saudi Arabia: 8–15 business days
New Zealand: 8–15 business days
Shipping costs
- Free shipping on all orders over €100.
- For orders under €100, shipping costs are calculated at checkout based on your location.
Customs & duties
Some countries may charge import duties or local fees. These are your responsibility. We do our best to minimize them, but we can’t guarantee zero charges.
Delays
We work with reliable shipping partners, but sometimes things happen. Customs checks, weather, or local disruptions may cause delays. If something seems off, just email us. We’ll help.
Returns & Our 60-Day Feel It Guarantee
We don’t believe in “maybe it works.”
That’s why we offer our 60-day “Feel It Guarantee”.
If you’ve taken the product consistently for 60 days and didn’t feel any noticeable benefit, email us within 7 days after those 60 days. We’ll refund your order, no hoops, no hassle.
How it works:
- Use the product daily for 60 days.
- Email care@nonesupplements.com within 7 days after the 60-day period ends.
- Tell us what you experienced, we listen.
- If it didn’t work for you, we’ll offer a full refund or store credit.
You don’t need to return the product unless we specifically request it.
We trust you. But to keep it fair, we don’t offer refunds if:
- You email us before completing 60 days of consistent use.
- You contact us more than 7 days after the 60-day period ends.
- The product was used inconsistently or not as directed.
- You’ve already claimed a refund for the same product before.
Changed Your Mind? You Have 14 Days.
If you simply changed your mind or no longer want the product, you can return it within 14 days of receiving your order, only if the product is unopened and sealed.
Here’s how:
- Email care@nonesupplements.com with your order number and reason.
- Send the product back to the return address we provide (at your own cost).
- Once we receive and check the product, we’ll issue your refund.
We can’t accept returns of opened products for hygiene and safety reasons, unless you’re using our Feel It Guarantee.
Still unsure?
Reach out anytime. We’re not here to argue, we’re here to help.
care@nonesupplements.com